What is retrospective mile claiming?

At least 07 days after taking a flight, if the accumulated miles have not been credited to your account, you can request to add the retrospective miles.

Forms of retrospective mile request:

Notes on miles accumulation

Members should retain their air tickets, boarding passes, purchase receipts, or service usage receipts until the retrospective miles are successfully credited to their account and displayed in “Account Information”.

For newly joined Lotusmiles members, flights taken on Vietnam Airlines and SkyTeam airlines within 6 months before the registration date will be credited for retrospective earned miles.

Once a month, Vietnam Airlines will send activity notifications to the members’ emails. The email content includes the number of miles accumulated and used over the period, etc. In addition, members can check their accumulated miles by logging into their account on the Vietnam Airlines' website or app.

Members should always present their Lotusmiles card when making a reservation, purchasing a flight ticket, or using services from Vietnam Airlines partners to ensure that the miles are automatically added to their account.

Time for retrospective mile claim

For partner airlines

The airlines accept retrospective mile requests within 12 months of the flight completion date:

  • Vietnam Airlines (VN)
  • Aeroflot (SU)
  • Aerolineas Argentinas (AR)
  • Aeromexico (AM)
  • Air Europa (UX)
  • All Nippon Airways (NH)
  • China Southern Airlines (CZ)
  • China Eastern Airlines (MU)
  • Czech Airlines (OK)
  • Delta Air Lines (DL)
  • Garuda Indonesia Airlines (GA)
  • Pacific Airlines (BL)
  • Korean Air (KE)
  • Middle East Airlines (ME)
  • Saudi Arabian Airlines (SV)
  • Tarom (RO)
  • Virgin Atlantic (VS)
  • Xiamen Airlines (MF)

The airlines accept retrospective mile requests within 06 months of the flight completion date:

  • Air France (AF)
  • Kenya Airways (KQ)
  • Royal Dutch Airlines (KL)
  • China Airlines (CI)

For non-airline partners

For non-airline partners, members can request retrospective miles within 06 months from the date of the transaction.

Instruction on retrospective mile claim

Option 1: Request to credit miles via member account

  • Step 1: Access the Lotusmiles account on the Vietnam Airlines website or app
  • Step 2: Go to the "Claim missing miles" section and select the service performed
  • Step 3: Fill in all of the details regarding the flight that requires retrospective miles, then click "Send"
  • Step 4: After 3 days, retrospective miles will be credited to the member's account
Notes: This form only applies to flights operated by Vietnam Airlines and VN-numbered codeshare flights operated by other airlines.

Option 2: Claim retrospective miles via email

Step 1: Send an email with the content to claim retrospective miles to the address of the Lotusmiles program at vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, or Gold members) or lotusmiles@vietnamairlines.com (for Titanium, Silver, or Registered members).

Please attach the following information so that Vietnam Airlines can confirm the transaction made:

  • Images of boarding passes;
  • Copies of tickets or ticket numbers;
  • Purchase invoice or service usage invoice (with membership name the same as on membership card).

Step 2: Wait for responses from the Lotusmiles Program or look up the mile information in the member account.

Option 3: Claim retrospective miles at Vietnam Airlines branches

Go to Vietnam Airlines branches for direct instructions. Then, wait for responses from the Lotusmiles Program or look up the mile information in the member account.

Typically, Vietnam Airlines processes retrospective mile claims within 07 working days.