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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
If you have checked in to pre-select your seat via the Check-in function on Vietnam Airlines' website/app, you can proactively cancel the check-in and change your flight plan at “Manage Booking” - "Post-sales help" - "Cancel check-in".
Cancel check-in
For more information about check-in cancellation conditions, please read here.
You can cancel check-in at "Manage Booking" - "After-sale Support" - "Cancel Check-in" on Vietnam Airlines website.
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