Helpdesk Center

You can book seats in advance on a plane as follows:

• When booking via Vietnam Airlines website and mobile app;
• If you already have tickets, you can access the "Manage Booking" section on the Vietnam Airlines website to select seats and make the payment;
• Or contact Vietnam Airlines’ sales offices or agents.

After upgrading your flight ticket, you are entitled to the following services as standard in the new class of service:

• Check-in priority;
• Baggage tag standard and baggage loading priority;
• Meal service;
• Priority lane at the airport.

Passengers can enjoy the following services under the original service class:

• Free baggage allowance;
• Lotusmiles qualifying miles.

Please find more details here.

Upgrade service applies to all passengers with Economy Flex tickets for domestic and from Economy Classic standard or higher for international itineraries. Exception:

• Upgrade for booking with children under 2 years of age;
• The ticket has checked in.

Please find more details here.

“Secure my fare” is a service that allows you to keep the airfare fixed for a certain period with a fee amount. This is useful if you are not ready to book a flight, and want to keep the current fare unchanged.

“Secure my fare” duration is between 24 hours and 7 days depending on booking time and itinerary. During this period, the fare you secured will not change, even if the normal airfare does increase.