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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Switzerland and payment will be charged in Swiss Francs (CHF). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
At Vietnam Airlines check-in counters, passengers can purchase excess baggage with a fee. Please find out more details about the standards here.
If passengers need to carry more baggage than the free baggage standards, There are two options as follows:
1. Purchase up to 15 pieces of prepaid baggage at a preferential rate at least 3 hours before departure at: www.vietnamairlines.com website or mobile app during the booking or at Manage Booking once the ticket has been issued; - Vietnam Airlines’ sales offices or and agents. Prepaid baggage is offered for flights operated by Vietnam Airlines and Pacific Airlines (except for flights operated by ATR 72) with Vietnam Airlines' tickets (738).
2. Purchase baggage when checking in at the airport.
The cost of one additional piece of baggage is different for domestic and international itineraries. Please find more details here. Please note the prepaid baggage fee listed is VAT exclusive.
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