Your health and safety are always our top priorities. From the moment you check in to when you reach the baggage claim area, you will experience Vietnam Airlines’ new standards of safety. New service standards are frequently updated, following guidelines from Vietnam’s authorities such as the Ministry of Health, the Civil Aviation Administration as well as the International Air Transport Association (IATA), and SkyTeam Alliance's Skycare&Protect.
NEW SERVICE – NEW STANDARDS IT’S ALL ABOUT YOUR SAFE FLIGHT
To ensure the highest level of safety for passengers, Vietnam Airlines sprays and sanitizes our entire fleet of aircraft and its equipment with disinfectants upon landing. The disinfection is performed in all passenger’ cabins, cockpits, galley areas, and especially frequently touched surfaces like overhead compartments, armrests, headphones, buttons, and so forth. Apart from disinfecting aircraft after each flight, at the end of the day, Vietnam airlines also sprays disinfectants on all aircraft operated within the day once more and let the disinfectant soak overnight to maximize its effect. The disinfectant Disinfection Spraying Solution CH2200 and Netbiokem DSAM are being used in accordance with the regulations and standards established by functional medical units and aircraft manufacturers, which pose no adverse health risks to passengers.
Moreover, we highly recommend all passengers to follow safety protocols as follows:
COMPLETE A HEATH DECLARATION
According to the Civil Aviation Administration’s requirement, all passengers are required to do health declaration before flights following Ministry of Health’s guidelines. The procedure is simple, fill your information at http://tokhaiyte.vn or “Vietnam Health Declaration” Mobile App.
WEARING FACE MASKS
As required by the Civil Aviation Administration of Vietnam, all passengers must wear face masks at the airport and throughout the flight. Passengers must bring their own face masks. It is highly recommended to prepare a back-up one.
To ensure safe distancing and avoid long lines, we encourage passengers to use the following check-in methods:
ONLINE CHECK-IN
Passengers can check-in online on Vietnam Airlines website or Mobile App from 24 hours to 60 minutes, at the latest, prior to departures.
KIOSK CHECK-IN
Kiosk Check-in System is available at the airport of following cities: Noi Bai (Ha Noi), Da Nang (Da nang), Cam Ranh (Khanh Hoa), Tan Son Nhat (Ho Chi Minh city) from 24 hours to 45 minutes, at the latest, prior to departures for domestic flights and 60 minutes for International Flights.
TELEPHONE CHECK-IN
We also encourage passengers to check in by calling 1900 6265 from 12 hours to 2 hours prior to departures for assistance. This service is exclusively applied to flights departing from Hanoi and Ho Chi Minh City
IN-TOWN CHECK-IN
This check in method is available for all domestic flights departing from Noi Bai. Passengers can proceed to Vietnam Airlines office at 20 Ngo Quyen street, Hoan Kiem district, Ha Noi to do check in for all flights of the same day and must be done 2 hours prior to departures.
AT THE AIRPORT
Explore the solutions we are providing a safer experience when you step in the airport:
SAFETY MEASURES FOR STAFF
Vietnam Airlines also implements other preventive measures prior to take-off such as doing health screenings for employees. All crew members are required to wear face masks and medical gloves while serving.
CONTINUOUS CLEANING
Our measures implemented ensure that all passengers travel in optimal health and safety conditions:
- Regular disinfection of all our counters and self-service kiosks.
- Disinfectant carpets are placed at pre – boarding area for the health and safety requirements
- All facilities, and particularly the frequently touched surfaces like handrails, used in the boarding process are frequently cleaned and disinfected.
MEDICAL PROTECTIVE SUITS
For flights with a high risk of infection, all passengers and crew members are provided with medical protective suits.
CONFIRM YOU’RE HEALTHY TO FLY
According to the Civil Aviation Authority of Vietnam, all passengers must do temperature checks before flight. Departing passengers entering the boarding gate must be subjected to thermal screening. If your temperature is 37.5 °C or higher than, or showing symptoms compatible with COVID – 19 such as fever, persistent cough, vomiting, diarrhoea, difficulty breathing or other flu – like symptoms, you may be denied boarding.
TRAVEL DOCUMENTS
You must also present all the required travel documents at check in, security and boarding. Please have your documents, boarding pass ready in hands at checked points for minimizing time at the queue.
HAND SANITIZING
Passengers remember to wash their hands with water and soap or alcohol based hand sanitizing solution wherever feasible, especially before/after check – in, security check and boarding the aircraft.
SAFE DISTANCING
In order to reduce the number of people in the terminal, the access to the airport terminals should be limited to passengers, crew members and staff only. Accompanying persons should only be provided access in special circumstances e.g. the escort of persons with reduced mobility.
IMPORTANT NOTE
Before boarding, passenger is reminded to wearing a face mask.
For a smooth boarding procedure, limiting boarding time and facilitating physical distancing resulting in a lower risk of close contact, it is essential that your carry-on baggage corresponds to the regulations. During boarding, we check your carry-on baggage against the permitted dimensions, quantity and weight.
In some high risk of COVID - 19 period and according to the airport authority regulation, physical distancing between individuals is maintained during check – in through pre – boarding and boarding. When buses are used for the boarding process, an increased number of buses are in operation to accommodate passenger physical distancing inside them.
LOTUS LOUNGE
Let's explore the ways we’re working to ensure safety and safe distancing at our Lotus Lounge in operation:
FACE MASKS AND MEDICAL GLOVE
Staff are required to wear face masks and medical gloves at work, especially when serving food and beverage. We pay attention on staff training to make sure cleaning is being done fully with high efficiency.
EXPANDED CLEANING
Working, entertaining, food and bar areas as well as restroom and shower room are wiped down and sanitized multiple times a day.
HAND SANITIZER STATIONS
Hand sanitizer dispensers are placed near high-traffic and high-touch locations such as entrance, check in counter, shower room and restroom.
FOOD AND DRINK SERVICE
Food is well cooked and preserved in sealed containers.
Buffet area is rearranged to promote safe distancing.
All tableware are sanitized with high-temperature industrial dishwashers.
ON BOARD
ANTI-BACTERIA HAND WIPES
We are serving anti-bacterial hand wipes with 65% of Isopropyl alcohol which is endorsed by WHO, Ministry of Health and Aircraft Manufacturer.
The main purpose of anti-bacterial hand wipes is to clean hands and personal items.
Please note that these hand wipes should not be used on your eyes, noses, mouth and keep out of children’s reach.
FOOD AND BEVERAGE
Vietnam Airlines provides well-prepared meals, fruits and bottled mineral water.
For Business Class passengers, fresh fruit juice will be served to build up resistance.
ENTERTAINMENT
In-flight Entertainment is available on all Vietnam Airlines’ flights:
Vietnam Airlines provides headsets for all flights between Hanoi and Ho Chi Minh City, operated by wide-body aircraft A350/B787. Headsets are sanitized with germicidal and treated by Ultraviolet (UV).
Passengers are able enjoy in-flight entertainment on their personal devices on all A321 aircrafts (Wireless – IFE),
On all domestic flights, passengers can also have access and free download cooperated media content by VNA - FPT Play from 24 hours to 6 hours after arrivals.
INTENSIVE CLEANING
Anti-bacterial soap is always available in the lavatory.
Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew.
AIR FILTERATION
To ensure onboard air quality and hygiene, Vietnam Airlines' aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which minimizes the risk of airborne bacteria and viruses on flights. HEPA filters remove up to 99.99% of particles such as dust, pollen, human skin cells, bacterium, and viruses with a minimum size of 0.001 micrometers.
The air in the cabin is renewed continuously every three minutes. Air flows are designed to enter the cabin vertically, from top to bottom, and circulate horizontally, which contributes to preventing the spread of pollutants along the cabin. According to the International Air Transport Association (IATA), HEPA filters equipped in aircraft operate similarly to air filtration systems in surgical operating rooms.
OTHERS
Publication, blankets and pet on board services are temporarily discontinued in order to reduce risk of infection.
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