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If a passenger has purchased a flight ticket on Vietnam Airlines' website/app but cannot take the flight according to the original schedule and wants to change the ticket (including changing itinerary, flight, and class of service), the passenger can select the following forms.
Passengers submit a request to Vietnam Airlines at Ticket exchange request form. To avoid noshow charges, passengers should exchange for a new flight at least 03 hours before the departure time of the former flight.
The ticket exchange function on Vietnam Airlines' website/app only applies to tickets that meet the following conditions:
Notes: For reservations with under-2-year-old infants, please submit your ticket exchange request to onlinesupport@vietnamairlines.com.
For tickets issued before April 18, 2024, passengers can select one of the following options:
For tickets issued from April 18, 2024 onwards, passengers can select one of the following options:
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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