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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is France and payment will be charged in Euro (EUR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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We are sorry if passengers face troubles with their bags. We'll try to help passengers to find out their bags as quickly as possible.
To track lost baggage, passengers visit the website WorldTracer.
To claim your baggage, please follow the instructions in the Baggage Support section or send your complaint to customer-service@vietnamairlines.com.
As soon as you detect damages or loss of baggage, please contact our staffs at the Lost & Found counter at the airport for assistance.
Please refer to our General Conditions of Carriage for Passengers and Baggage Please, see more details here.
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