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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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You can pay by following methods:
IMPORTANT INFORMATION: Your country/region is France and payment will be charged in Euro (EUR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Customize your flight with our wide range of options:
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Vietnam Airlines provides different ancillary services to give passengers the most convenient experience throughout the journey. For more information about our ancillary services, please click on the pages below: • Prepaid Baggage • Advance Seat Selection • Upgrade flights • Secure my fare • Vietnam Airlines Sky Pass • Sky Sofa • TripCARE Travel Insurance • Flight Delay/Cancellation Insurance • Booking Hotel • Self-drive car rental service • Airport Ride-Hailing Service • Viettel telecommunication service plans
Your prepaid baggage is valid only for the flight and ticket purchased. Prepaid baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable The refund fee is 25% of the unused prepaid baggage's value.
If passengers need to carry more baggage than the free baggage standards, the options are as follows:
1. Purchase up to 15 pieces of prepaid baggage at a preferential rate at least 3 hours before departure via the following channels:
Prepaid baggage is offered for flights operated by Vietnam Airlines and Pacific Airlines (except for flights operated by ATR 72) with Vietnam Airlines' tickets (738).
2. Purchase baggage when checking in at the airport.
You need to buy Prepaid Baggage with our special price on Vietnam Airlines website, mobile app, ticket offices or agents no later than 3 hours before the flight time. If not, you can purchase extra baggage at the airports.
Advance seat selection is not available for adult passengers traveling with under 2-year-old children. Your seat will be determined upon check-in at the airport because an under 2-year-old child needs to be arranged in a seat with an oxygen mask.
Your booked seat is valid only for the selected flight. When you exchange a flight, you need to select a new seat. You can only change the seat at an equal or higher fee and pay the difference (if applicable).
You select seat by going to "Manage Booking" on Vietnam Airlines' website/mobile app to choose and purchase a new seat or contact your ticket seller.
Passengers can purchase Upgrade services via one of the following ways:
- Go to “Manage Booking" - “Upgrade flights” on the Vietnam Airlines’ website/mobile app;
- Click on the Upgrade notification link sent via a message to the phone number registered when purchasing a ticket;
- Contact the ticket offices or agents in the Vietnam market, or last-hour ticket counters at domestic and international airports. Please find details here.
Please find more details here.
Upgrade service applies to all passengers with Economy Flex tickets for domestic and from Economy Classic standard or higher for international itineraries. Exception:
The purchased upgrade service is valid only for the selected flight. You will not get a refund for the service.
After exchanging your flight, you will get the milk tea on the new flight.
To change the service, please contact Customer Care via email at onlinesupport@vietnamairlines.com and make sure that the minimum duration for the change is as follows:
The purchased milk tea is valid only for the selected flight. You will not get a refund for the service.
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