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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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The currency of the transaction depends on the country/region selected, please carefully check it before payment.
VN Reservation Code (PNR):
Itinerary:
Passenger information:
Email address:
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Passenger Name:
Reservation code:
Baggage information
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Customize your flight with our wide range of options:
When purchasing tickets online on Vietnam Airlines' website or mobile app, passengers can pay using one of the following methods: • International payment cards (Visa, Master, JCB, Amex, UATP, UnionPay); • Payment methods within Vietnam: Napas Payment Gateway, Momo, ShopeePay; • Country/region-specific payment methods: AliPay, WeChat Pay, Konbini, KCP, Sofort, Paypal; • Post payment: + Applicable to all points of sale: Go to “Manage Booking" on Vietnam Airlines’ website/mobile app + Applicable to points of sale within Vietnam: Internet Banking app, payment via ATM, cash payment at bank counters and convenience stores, international card installment via the NganLuong payment gateway.
For more information about payment methods, see here.
Please see the payment deadline for deferred payment below:
If you do not receive an itinerary confirmation email and ticket from Vietnam Airlines within one hour of the successful payment; please contact the online ticket help desk at the following address:
Vietnam Airlines accepts the following payment options:
1. Book and reserve your seats for free within 12 hours, and pay later using applicable payment methods.
2. Book at least 3 days before departure and pay a “secure my fare” fee:
- From VND 70,000 per passenger (exclusive of VAT) for Vietnam domestic routes and USD 7 per passenger for international routes.
- The above fee is not refundable. The “secure my fare ”fee applies to adults and over 2-year-old children and does not apply to infants under 2 years old.
See more payment methods on the Vietnam Airlines website/app.
1. Pay for holding fee:
- Customers pay the holding fee when booking and select “secure my fare”. The holding fee is not refundable in any circumstances.
- Payment in all forms of payment (except for post-payment).
- After paying the holding fee, the system will send a message confirming the secure-my-fare service and EMD receipt to the customer’s registered email address. Please remember to pay the fare within the time frame notified in the email.
2. Fare payment:
- Payment period: The holding period selected by customers will be between 24 hours and 7 days after booking.
- Payment methods: Passengers access Manage Booking on the Vietnam Airlines website, query the reservation code, and proceed with payment.
Vietnam Airlines only requires card verification for certain transactions. If your transaction is flagged for verification, you will receive an email to the address used for ticket purchase, or our staff may request verification at the airport.
For a change of booking, itinerary, and ticket information, the cardholder is required to present the payment card (the physical card), ID, or passport and e-ticket for verification at Vietnam Airlines sales offices.
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