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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Singapore and payment will be charged in Singapore Dollars (SGD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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If you already have a Lotusmiles membership card, please log in to your account and access the Calculate miles section to look up information.
If you are not yet a Lotusmiles member, please refer to the section Earn Miles.
Unfortunately, a member cannot transfer the accrued miles from the Lotusmiles account to the other airline’s mileage accrual program, even if the airline is a member of SkyTeam.
No, the mileage for each flight can only be accumulated to a single accrued account.
Award tickets can be obtained in the following ways: - Redeem at Vietnam Airlines' website/mobile app. - At Vietnam Airlines' sales offices by completing an air award request form or non-air award request form and sending it to the Lotusmiles Program within 2 business days (available for Gold and Platinum members) or 3 business days (available for Silver and Titan members) from the date of flight. Please see details under How to get awards.
Tickets purchased with "Cash & Miles" are similar to regular purchase tickets; therefore, they can be exchanged according to the fare rules.
Lotusmiles members can buy tickets with Cash and Miles method for accompanying persons if they all share a reservation code with the member. However, in the event of a plan change, it is permitted to split the reservation code and does not require a member to accompany their relatives during the journey.
Lotusmiles members can use "Cash & Miles" to purchase tickets at the Vietnam Airlines’ website/mobile app or sales offices.
The issued award ticket’s itinerary can not be changed, but it is possible to change to upgrade the service or change the flight date if available. The member may have to redeem additional bonus miles to cover the difference (for class upgrade or change in award redemption season) and pay additional fees, taxes, surcharges, and so on arise for the change.
A member cannot receive qualifying miles from other Lotusmiles accounts. However, a member can obtain bonus miles from relatives (with a fee), which will then be converted from bonus miles to qualifying miles. Visit here for more details.
Members will have to pay related taxes, fees, and surcharges such as petrol surcharges, security surcharges, and airport taxes.
Tickets purchased with the “Cash & Miles” method can accumulate miles according to the current regulations of the Lotusmiles Program, similar to regular purchase tickets.
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