Helpdesk Center

We are sorry that the new flight does not meet your expectation. To change to a more suitable schedule, please use the following options:

• Submit a change request or email (applicable to customers purchasing tickets on Vietnam Airlines website/mobile app):
1. Request a change;
2. Email: onlinesupport@vietnamairlines.com. 
• Contact Vietnam Airlines Contact Center at:
1. For calls within Vietnam: 1900 1100; 
2. For calls from outside Vietnam: +84 24 38320320.
• Or contact the ticket seller for assistance. 

Involuntary rebooking is a feature that allows passengers to confirm, change, or request a ticket refund online when there is a change to their flight schedule.

The feature allowing passengers to rebook their flights when Vietnam Airlines reschedules a flight does not apply to the following cases:

• Itineraries that combine flight segments or tickets from other airlines;

• Tickets booked with paid additional or special services;

• Flights departing during peak periods;

• Changing the service class and/or itinerary, switching to another airline's flights, or canceling a flight.

You can involuntarily rebook your flight in the following cases:

• Vietnam Airlines flights with a flight time change of 15 minutes or more, except for flights with numbers ranging from 2000 to 4999 and 9000 to 9999.

• The rebooking should be made within 30 days to 6 hours before the original departure time for domestic flights, domestic flights connecting to international flights and vice versa; at least 6 hours before the original departure time for international flights.

• Affected passengers meeting our criteria will receive a flight schedule change notice with a link via the email address or phone number registered at booking (applicable to phone numbers in Vietnam). Customers can rebook flights 01 time within 48 hours of receiving the notice.

When sending a flight schedule change notice to customers, we have already confirmed the new flight time. You can take the flight as notified without reconfirming. If you wish to change flights, please click the link included in the notice.

For tickets purchased on the Vietnam Airlines website/app, please follow the instructions below:

• In case of the new flight time change of 4 hours or more compared with the original schedule, please click the link included in the flight schedule change notice to proceed with the refund.

• In case of the new flight time change of less than 4 hours compared with the original schedule, please submit a refund request using the Refund Request Form or send an email to onlinesupport@vietnamairlines.com for assistance.

For tickets purchased at a Ticket Office/Agency: Please contact the place of purchase for assistance.