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A seamless and enjoyable flying experience is always Vietnam Airlines' top priority. However, a passenger's flight may be rescheduled owing to force majeure circumstances. Vietnam Airlines is introducing an involuntary rebooking feature to enable passengers to actively choose flights that fit their schedules, ensuring that each flight is a complete experience.
For force majeure circumstances and to safeguard passengers' safety, Vietnam Airlines must adjust departure times earlier or later than scheduled. The involuntary rebooking feature allows passengers to actively change flights to fit their schedules. To rebook, passengers click on a link attached to the notification sent to the phone number or email address provided when purchasing the ticket. Passengers are allowed to rebook once each time Vietnam Airlines sends a notification. The time limit for passengers to rebook is 48 hours after receiving notification.
If there is no suitable flight, passengers may request a refund, which applies to tickets purchased on Vietnam Airlines' website/app and whose departure time is adjusted 4 hours earlier/later than scheduled.
For further information, passengers should see "Frequently Asked Questions" - "Buy tickets online" - "Involuntary rebooking and refund".
To rebook involuntarily, passengers should be aware of the following conditions:
Notes: Passengers may be unable to rebook in some circumstances owing to technical reasons. Please contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).
Passengers can follow the instructions for involuntary rebooking and refunds.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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