Advance seat selection

Advance Seat Selection

With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family. 
Vietnam Airlines presents the following seat types:
  • Priority seats:
    1. A320/321: First 3 rows in Economy Class;
    2. A350/B787: First 2 rows in Economy Class;
    3. ATR: Last 3 rows.
  • Extra legroom seats: Seats in the rows near the emergency exit. Please check the conditions for seats near the emergency exit.
  • Forward zone seat (Aisle/Middle/Window): Seats in the upper half of the aircraft.
  • Standard seats (Aisle/Middle/Window): Seats in the lower half of the aircraft.
Eligibility passengers
Advance seat selection is applicable for passengers traveling in flights operated by Vietnam Airlines, Pacific Airlines, Vietnam Air Service.
Applicable class
Depending on the type of ticket (family fare) or Lotusmiles membership tiers, passengers may pre-reserve their seats for free or for a small fee. 
  • Business and Premium Economy Class: Free seat selection.  
  • Economy Class: Paid seats are applicable from the time of ticket purchase to 24 hours before departure time (applicable to some seat types and fare types).
Note
  • Lotusmiles members enjoy free seat selection or special offers depending on their membership tier. For more information, please click here.
  • Passengers traveling with children can purchase advance seats but only in certain seats with oxygen masks.
Advance seat selection can be made in the following ways:
  • During ticket purchase process on Vietnam Airlines' website or mobile app;
  • After booking a flight with us, passengers can log in to "Manage Booking" - "Choose seats" on Vietnam Airlines' website/app;
  • Passengers can also book at our ticketing offices and sales agents.

Please choose the seats in advance between the time of booking and 24 hours before the flight departs.

Lotusmiles members should log in before selecting seats online (paid or free seat selection) or ask our ticket office/agent to enter the membership card number to receive our special offers.

Note: In some cases, due to technical reasons, the passenger's selected seats may be changed.

Charges vary depending on the seat type and flight selected. 

Note: To enjoy the discount on seat selection for Lotusmiles members, passengers need to provide membership information when purchasing tickets on Vietnam Airlines website/app; or ask employees to enter the membership card number when purchasing tickets at our ticket offices or agents.

Changes

Passengers should contact the following channels to change their seat selection.

  • If passengers purchase seats on Vietnam Airlines' website/mobile app, please access the Manage Booking section and follow these steps:
  • - Purchase a new seat;
  • - Contact Customer Care Center via email at onlinesupport@vietnamairlines.com to refund the purchased service within 14 days after completing the last flight.
  • If passengers purchase seats through ticketing offices or agents, please contact one of these channels.

Reserved seats are only allowed to be changed to seat with equal or higher price.

Refunds

Advance seat selection is non-refundable.