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Log in to create
Family Account

Enroll Now!

Log in to create
Family Account

Enroll Now!

Vietnam Airlines is always with your family to discover the World

Privileges

Create Family
Account

Frequently Asked
Questions (FAQs)

01

Privileges

  • Earn miles on Vietnam Airlines, SkyTeam member Airlines and other partners; Collect bonus miles for family account members 
  • Get awards for family and relatives 
  • Convert the family's bonus miles to qualifying miles / sectors for Family Head 
Offers for Family Account 
  •  Join Family Account: From December 250, 2024 to January 05, 2025, Lotusmiles members, aged from 2 years,  who create or successfully join the Family Account for the first time will be awarded with 1,000 bonus miles.

02

Create Family Account

Family Head

Log in to Lotusmiles account, go to My Family

1

Family Head

Send invitation and documents to prove family ties

2

Invited member

Receive email
Select "Agree" or "Disagree"

3

LotuSmiles

Verify Family account member and finish creating Family account

4

03

Frequently Asked Questions (FAQs)

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

How many members can the family account have?

How many members can the family account have?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
A family account has a minimum of 2 members and maximum of 10 members, including the head of household and the invited members.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Who can join the family account?

Who can join the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Family account members include Biological parents, Parents-in-law, Adoptive parents/legally recognized guardians, Wife or Husband, Biological children, Adopted children, Daughter-in-law/ Son-in-law, Stepfather/Stepmother recognized by law.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can I become a family account holder (head of household)?

Can I become a family account holder (head of household)?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Members who are 18 years of age or older and do not participate in any other family accounts, will be invited to join with family members and set up a family account. The invited member will be the family account holder.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Who should be head of household for the family account?

Who should be head of household for the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
It is recommended to appoint a higher tier Lotusmiles member to be the head of the household to obtain more benefits from the family account.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Who can become a family account member?

Who can become a family account member?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
People who are 02 years old or older, have a Lotusmiles membership and do not participate in another family account.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can I invite members to my family account?

Can I invite members to my family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Members can contact Vietnam Airlines branches or email Lotusmiles Customer Service to set up a family account. - Platinum and Gold members can send email to vip.lotusmiles@vietnamairlines.com - Titanium and Silver members can send email to lotusmiles@vietnamairlines.com
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can children join a family account?

Can children join a family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Children who are between 2 and less than 16 years old are allowed to join the family account. In case the biological / adoptive parents have not joined the family account: Each person can register up to 5 children. In case the biological parents / adoptive parents have joined the family account: Only the head of household can register the children (Maximum of 5 children but the family account cannot exceed 10 people in total). After a successful registration and authentication by the Lotusmiles Program, a child member will officially become a member of the family account.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can the head of household use accumulated miles from the family account?

Can the head of household use accumulated miles from the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
The head of household has the right to use all the miles from the family account miles to redeem awards for themselves, for members of the family account, and for any award beneficiary according to the regulations of Lotusmiles Program tiers. In addition, the head of household can also use the family's bonus miles for conversion to miles/sectors for themselves.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can members who are not the head of household use miles from the family account?

Can members who are not the head of household use miles from the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Members who are not the head of household are only allowed to use the miles in their own account.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can children use miles in their account?

Can children use miles in their account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Children members who are 2 years or older and younger than 16 years cannot claim miles. Only the head of household can use miles from a child's account.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

How soon can I leave the family account?

How soon can I leave the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
A member can leave the family account after a minimum of 6 months from the date of official participation (the member themselves or the head of household completes the termination of the family account membership).
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can children leave the family account?

Can children leave the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Members who are 2 years old and younger than 16 years old cannot leave the family account until the age of 16.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can the head of household leave the family account?

Can the head of household leave the family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
The head of household is only allowed to leave the family account after appointing another member as the new head of household with the consent of that member. Members should email Lotusmiles Customer Service for assistance. - Platinum and Gold members can send email to vip.lotusmiles@vietnamairlines.com - Titanium and Silver members can send email to lotusmiles@vietnamairlines.com
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

Can I save my bonus miles when I leave my family account?

Can I save my bonus miles when I leave my family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG
Members can save the miles available at the time of leaving the family account.
http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG

How to create my family account?

How to create my family account?

http://thenounproject.com The Noun Project Icon Template Reminders Strokes Try to keep strokes at 4px Minimum stroke weight is 2px For thicker strokes use even numbers: 6px, 8px etc. Remember to expand strokes before saving as an SVG Size Cannot be wider or taller than 100px (artboard size) Scale your icon to fill as much of the artboard as possible Ungroup If your design has more than one shape, make sure to ungroup Save as Save as .SVG and make sure “Use Artboards” is checked 100px .SVG