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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Japan and payment will be charged in Japanese Yen (JPY). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Customize your flight with our wide range of options:
Once you have a ticket, you can buy additional prepaid baggage in one of the following ways: - Go to “Manage Booking" on Vietnam Airlines’ website or mobile app.
Purchase checked baggage
- Please contact Vietnam Airlines Contact Center at 19001100 (for calls within Vietnam) or (+84-24)38320320 (for calls from outside Vietnam) or Vietnam Airlines sales offices or agents.
Your prepaid baggage is valid only for the flight and ticket purchased. Pre-paid baggage is allowed to change travel date and itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the new flight segment.
The prepaid baggage is valid only for the flight and ticket purchased. It is nontransferable, nonrefundable, and non-exchangeable to other services or tickets.
Exception: completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.
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