Benefits of using Upgrade service

Enjoy a business-class sleeper chair
Special cuisine
Discover rich entertainment programs
Cost-effective

Conditions

  • For Vietnam domestic flights, passengers with Economy Flex and Economy Classic tickets can purchase an Upgrade service immediately after ticket issuance. Please find more information about upgrade peak periods on Vietnam's domestic flight routes here.
  • For international flights, a passenger with Economy Flex, Economy Classic, Premium Economy Flex and Premium Economy Classic can purchase an Upgrade service immediately after ticket issuance. Please find more information about upgrade peak periods on international flight routes here.
  • If the desired seat is available, the upgrade service will be confirmed at the purchase time.
  • Upgrade service is not applicable for certain booking classes.

Charges

Please read the upgrade charges here. For details of charges for a specific itinerary, please contact Vietnam Airlines' sales offices/agents.

Guides for purchasing an Upgrade service 

Passengers can purchase Upgrade services using one of the following ways:

  • Go to “Manage Booking” - “Buy ancillaries” - “Upgrade” on the Vietnam Airlines website/app;
  • Click on the Upgrade notification link sent via a message to the phone number registered when purchasing a ticket;
  • Contact the ticket offices or agents in the Vietnam market, or last-hour ticket counters at domestic and international airports.
Upgrade now

Note

  • Passengers can enjoy the following services under the new service class:
    • Check-in priority;
    • Business lounge;
    • Baggage tag standard and baggage loading priority;
    • Meal service;
    • Priority lane at the airport.
  • Passengers can enjoy the following services under the original service class:
    • Free baggage allowance;
    • Qualifying miles for Lotusmiles and Frequent Flyer Program members of other VNA airline partners.
  • This service is non-refundable and unchangeable.
  • This service is not applicable to changing regular seat to emergency escape seat.
  • Upgrade purchase is not available for the following cases:
    • Upgrade for children under 2 years old;
    • Checked-in tickets.

Passengers can find more about the on-board services of Business and Premium Economy class here.