What is a booking cancellation?

Booking cancellation is the cancellation of one or more routes in the itinerary without an immediate fare refund. To avoid no-show charges, passengers should exchange for a new flight or request a refund at least 03 hours before the departure time of the former flight.

Passengers requesting booking cancellations are informed of the following information:

  • Ancillary services are not exchangeable/refundable.
  • Non-exchangeable or non-refundable ticket classes cannot be exchanged or refunded after cancellation. Please refer to our fare rules here.

Guides for booking cancellation on the Vietnam Airlines website

Step 1: Passengers go to vietnamairlines.com and click "Manage Booking"; enter the Reservation Code (PNR) and Last Name and click "Search"; then select "Add Service".

Step 2: On the “Manage Booking” screen, passengers scroll to the “Post-sales help” and select “Cancel booking (no refund)”.

Step 3: On the “Request to cancel booking” screen, select the passenger and itinerary to be cancelled, accept the Cancellation Conditions, then select “Continue”.

Confirm the booking cancellation or make booking cancellation adjustments.

Enter the OTP code sent to the email address provided when purchasing the ticket.

Step 4: After the process is completed, a confirmation letter of successful cancellation will be sent to the passenger's email address.

Instructions for rebooking

To rebook, passengers should contact the ticket office or Vietnam Airlines Contact Center within the ticket's validity period, or contact the ticket purchase helpdesk at the following phone number:

Passengers who purchase tickets using Vietnam Airlines' website/app can make a reservation request to onlinesupport@vietnamairlines.com.