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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Global and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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If you are a Lotusmiles member, please log in to your account and access the Reward Miles section to look up information. For more instructions about ticket redemption, please click here.
If you are not a Lotusmiles member, please refer to section Use Miles.
The issued award ticket’s itinerary can not be changed, but it is possible to change to upgrade the service or change the flight date if available. The member may have to redeem additional bonus miles to cover the difference (for class upgrade or change in award redemption season) and pay additional fees, taxes, surcharges, and so on arise for the change.
Lotusmiles members can use "Cash & Miles" to purchase tickets at the Vietnam Airlines’ website/mobile app or sales offices.
Award tickets can be obtained in the following ways: - Redeem at Vietnam Airlines' website/mobile app. - At Vietnam Airlines' sales offices by completing an air award request form or non-air award request form and sending it to the Lotusmiles Program within 2 business days (available for Gold and Platinum members) or 3 business days (available for Silver and Titan members) from the date of flight. Please see details under How to get awards.
Issued award tickets is not refundable. But you can request a refund of the tax charged on the ticket.
Paid miles for a ticket purchased with “Cash & Miles” are not refundable.
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