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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Global and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines would like to inform you that starting from June 17, 2024 (Manila, Philippines time), Vietnam Airlines' check-in counters are being moved from Terminal T2 to Terminal T1 at NINOY AQUINO INTERNATIONAL AIRPORT (NAIA).
For more information and support, please visit the website, mobile app, Zalo, Vietnam Airlines' official Fanpage and ticket offices, official agents, the Customer Service Center at 1900 1100.
For passengers in the Philippines, you can contact the Vietnam Airlines GSA at 4th Floor, The Pilgrims' Center, 758 P. Ocampo St., Malate, Manila 1004; phone: (+632) 85263862; (+632) 8524 8625; (+632) 8525 1022; email: vn@airesources.com.ph or contact the International Customer Service Center at: +84 243 8320 320.