What is an involuntary rebooking?

For force majeure circumstances and to safeguard passengers' safety, Vietnam Airlines must adjust departure times earlier or later than scheduled. The involuntary rebooking feature allows passengers to actively change flights to fit their schedules. To rebook, passengers click on a link attached to the notification sent to the phone number or email address provided when purchasing the ticket. Passengers are allowed to rebook once each time Vietnam Airlines sends a notification. The time limit for passengers to rebook is 48 hours after receiving notification.

If there is no suitable flight, passengers may request a refund, which applies to tickets purchased on Vietnam Airlines' website/app and whose departure time is adjusted 4 hours earlier/later than scheduled.

For further information, passengers should see "Frequently Asked Questions" - "Buy tickets online" - "Involuntary rebooking and refund".

Involuntary rebooking conditions

To rebook involuntarily, passengers should be aware of the following conditions:

  • Applicable in circumstances where Vietnam Airlines changes flight times more than 15 minutes to departure time.
  • Applicable to ticket number 738 for VN flights (except flights with numbers between 2000 and 4999) departing during off-peak periods.
  • Applicable to tickets with/without ancillaries or tickets with free special services.
  • Passengers on domestic flights, domestic flights connecting to international flights, and international flights connecting to domestic flights may rebook flights within 30 days until 6 hours before the departure time of the previous flight.
  • For international flights, passengers can rebook flights at least 6 hours before the previous flight's departure time.
  • Passengers have not checked in for flights or have checked in for flights but have not checked in their baggage.

Notes: Passengers may be unable to rebook in some circumstances owing to technical reasons. Please contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).

Perform involuntary rebooking

Passengers can follow the instructions for involuntary rebooking and refunds.