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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Taiwan, China and payment will be charged in New Taiwan Dollar (TWD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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To submit a refund request, please click on the form below.
Refund request form
The ticket refund is applied according to the fare rules. To get a refund for a ticket purchased via the Vietnam Airlines website/app, you can use the following options:
- Send a Ticket Refund Request to the online ticket help desk;
- Contact the online ticket help desk at the email address onlinesupport@vietnamairlines.com;
- Contact Vietnam Airlines’ sales offices.
Notes:
- Refund requests must be sent from the email address that you registered for booking and purchase.
- Fare conditions and refund fees are displayed during the process of purchasing tickets. Please read the information carefully for ticket refund conditions. In case that the ticket is eligible for refund, Vietnam Airlines will refund immediately after you submit the request. Notification of ticket refund results will be sent to your registered email address.
- Tickets paid later at bank branches or convenience stores must be refunded at Vietnam Airlines’ sales offices.
Please contact the ticket seller for assistance.
After completing refund procedures, Vietnam Airlines will refund to your card issuing bank within 7 business days. Crediting your account depends on the rules of the issuing bank; you can contact the issuing bank for more details.
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