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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Optional & Special Service Charges
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Special meal requirements such as vegetarian meals, doctor's diet, religious meals, meals for people with food allergies, or children's meals, etc. can be booked in advance through Vietnam Airlines' Special Meal service.
The Special Meal service is provided free of charge on all flights operated by Vietnam Airlines, except for sectors that do not have a standard meal service. Passengers, please contact the ticket seller for more details. If your itinerary or flight time changes, please re-register for the service.
Passengers can order the Special Meal service at least 24 hours before departure time in one of the following 3 ways:
Vegetarian Jain Meal (VJML)
Recommended for: Jain vegetarians.
Prohibited: meat, poultry, seafood, fish, eggs, dairy products, root and bulbous vegetables.
Vegetarian Vegan Meal (VGML)
Recommended for: strict vegetarians.
Prohibited: animal products, meat, seafood, fish, fowl, lard, gelatin, eggs, dairy products and honey.
Vegetarian Lacto-Ovo Meal (VLML)
Recommended for: Non-meat eaters (dairy and eggs acceptable).
Prohibited: meat, seafood, fish, fowl, lard and gelatin.
Vegetarian Oriental Meal (VOML)
Recommended for: Eastern vegetarians.
Asian/Hindu Vegetarian Meal (AVML)
Recommended for: Asian/Hindu vegetarians.
Prohibited: meat, fish, fowl, lard or gelatin and egg.
Hindu Non-vegan Meal (HNML)
Recommended for: passengers wishing to follow Hindu custom. Meals are non‑vegetarian and prepared in Indian culinary style.
Prohibited: beef, veal, pork, raw and smoked fish.
Note: If passengers require a Hindu Vegetarian Meal, please select AVML.
Moslem Meal (MOML)
Recommended for: passengers adhering to Islamic customs.
Prohibited: pork, pig by-products, gelatin, alcohol, flavoring extracts with alcohol, non-white fish meat from species without scales or fins.
Note: on flights between Vietnam and Malaysia, Vietnam Airlines has the pleasure of serving you halal food prepared in compliance with the hygiene requirements of Islamic Dietary Law.
Baby Meal (BBML)
Recommended for: infants and toddlers under 2 years old.
Prohibited: highly seasoned foods, foods containing wheat, gluten, fish, eggs and citrus fruit. Pork, veal, beef, bone-in meats, and solid food are not recommended for children under 1 year old.
Child Meal (CHML)
Recommended for: children aged 2 to 5 years old.
Prohibited: fish with bone, meat with bone, nuts and seeds, highly seasoned foods, rich sauces, hard candy, whole grapes.
Bland Meal (BLML)
Recommended for: passengers suffering from stomach or intestinal problems.
Prohibited: highly seasoned foods, black pepper, chili powder, “gassy” vegetables such as cabbage and cauliflower, caffeinated beverages, fried foods.
Diabetic Meal (Low Sugar, No Added Sugar) (DBML)
Recommended for: diabetic passengers.
Prohibited: fried food.
Gluten Intolerant Meal (GFML)
Other name: Low Gluten/Low Gliadin/Gluten-Restricted/Low Wheat/Coeliac Disease/Non-Tropical Sprue/Dermatitis Herpetiformis).
Recommended for: gluten intolerant passenger.
Note: not suitable for gluten allergic passengers.
Prohibited: wheat, wheat flour, rye, oats and barley, pasta, bread, bread crumbs and batter, oat-based breakfast cereals, semolina, soup, sauce, soy sauce and gravy mixes made with flour, cakes, muffins, pastries, malt products, Ovaltine, starch derived from cereals containing gluten, custard powder, luncheon meats, meat substitutes, sausages, confectionery sugar, chocolate, cereals containing gluten, nuts and nut products.
Low Calorie Meal (LCML)
Recommended for: passengers adhering to calorie-restrictive diets.
Prohibited: fried foods, added fats, oils, sugar, gravy, sauces and rich desserts.
ALow Fat Meal (Low Cholesterol/Fat-Restricted/Gall Bladder Diet/Low Saturated Fat) (LFML)
Recommended for: passengers adhering to fat-restrictive diets.
Prohibited: fried foods, sauces high in fat, egg yolks, offal, seafood, fish roe and caviar, added fats, oils, alcohol-refined sugars, processed meats, processed cheese.
Low Salt Meal (LSML)
Recommended for: passengers adhering to sodium-restrictive diets.
Prohibited: salt substitutes, MSG, stocks, bouillon cubes, commercial soups and sauce mixes, salted items, smoked or cured meats, packaged foods, items in brine, processed cheese, olives, anchovies, bakery products using self-rising flour or baking soda, most condiments (ketchup, mustard, BBQ sauce, soy sauce, Worcestershire sauce, seasoned salt), gravy, sauces and dressings, garlic, onion, celery salts and bread products.
Low Lactose Meal (NLML)
Recommended for: lactose intolerant passengers.
Note: not suitable for cow milk allergic passengers.
Prohibited: milk and dairy products and any foods containing such products.
Fruit Platter Meal (FPML)
Recommended for: passengers requesting no additives/preservatives
Prohibited: additives and preservatives.
Vegetarian Raw Meal (RVML)
Recommended for: raw vegetable vegetarians.
Prohibited: caffeinated beverages, highly processed foods, additives, preservatives.
Seafood Meal (SFML)
Recommended for: passengers requesting seafood items.
Including fish and/or seafood prepared according to local specifications.
Some Vietnam Airlines flights may not cater to passengers' meal requirements. In this instance, passengers might actively prepare meals before their flight. However, self-prepared meals need to comply with Vietnam Airlines' regulations and carry-on baggage standards. Passengers, please refer to additional information on restricted items and liquids on the aircraft.