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Passengers can follow the steps below to exchange tickets on the Vietnam Airlines website:
Step 1: Passengers go to vietnamairlines.com and click "Manage Booking"; enter the Reservation Code (PNR) and Last Name and click "Search"; then select "Add Service".
Step 3: Check the flight information of the purchased ticket and select “Exchange Flight”.
Step 4: On the “Select and Exchange flight” screen, select the flight to exchange and click “Search”.
Step 5: In the search new flight(s) screen, click on a new flight and ticket class as desired, then select “Confirm and Continue”.
Step 6: Proceed to pay for the difference (if applicable).
After paying the difference, Vietnam Airlines will send a ticket exchange confirmation and a receipt to the email address registered when purchasing the ticket. If passengers do not receive a confirmation email from Vietnam Airlines within one hour of the successful exchange, please contact the online ticket help desk via telephone number at (84) 19001100, send an email to onlinesupport@vietnamairlines.com, or contact Vietnam Airlines’ sales offices for assistance.
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