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Applicable Flights

• Apply to the Lotus Lounge/Business Lounge in Vietnam.
• Apply to flights operated by Vietnam Airlines with carrier code of VN.
• Applicable to passengers traveling on the same flight with Million Milers, Platinum and Gold members.

Required Miles for Business Lounge Redemption

Mile redemption value for companions in the Redemption Nominee List:

• Vietnam domestic flights: 2,500 miles/person.
• International flights: 4,500 miles/person.

Mile redemption value for companions who are not listed in the Redemption Nominee List: an additional 20% of normal mileage deduction will be applied.

Number of companions for a redemption:

• Million Miler: 03 companions.
• Platinum or Gold member: 01 companion.

How To Redeem Miles for Business Lounge

At Noi Bai, Da Nang and Tan Son Nhat Airport: Members go to the reception of the Business Lounge and show the Lotusmiles membership card or image of the card in the Vietnam Airlines app and the boarding passes of the members and companions.

At the other airports in Vietnam: Members request the service at the flight check-in counter.

Contact Lotusmiles Contact Center

For prompt support, please contact one of the following channels:

• Service time: 24/7;
• Contact Center: 1900 1800 (calls in Vietnam), (+84-24) 3832 0320 (calls from foreign countries);
• Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, Registered members).