Loading...

Involuntary ticket change

VNA Support

For force majeure circumstances and to safeguard passengers' safety, Vietnam Airlines must adjust departure times earlier or later than scheduled. The involuntary rebooking feature allows passengers to actively change flights to fit their schedules. 

To rebook, passengers click on a link attached to the notification sent to the phone number or email address provided when purchasing the ticket. Passengers are allowed to rebook once each time Vietnam Airlines sends a notification. The time limit for passengers to rebook is 48 hours after receiving notification. 

If there is no suitable flight, passengers may request a refund, which applies to tickets purchased on Vietnam Airlines' website/app and whose departure time is adjusted 4 hours earlier/later than scheduled.

For more details, passengers refer to the following sections:

Involuntary rebooking conditions 

Involuntary rebook and refund instructions

Frequently Asked Questions