Vietnam Airlines provides LotusDeli milk tea (classic flavor, taro flavor and oolong flavor) in the form of pre-purchased meals for all flights departing from Hanoi and Ho Chi Minh city. 

We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.

How to purchase LotusDeli meals

Our paid meal service is provided at least 12 hours before departure time with the following methods:

  • During the process of online ticket purchase on the Vietnam Airlines website, passengers choose LotusDeli meals at the "Buy additional services" step;
  • After booking tickets, passengers can log in to "Manage booking" - "Buy additional services" - "LotusDeli meals";
  • During the online check-in process, passengers check-in on the web and choose to pre-purchase LotusDeli meals on the additional services page.

LotusDeli meal change

Passengers can change the LotusDeli meal to another meal of equal or higher value than the paid meal.

Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request changes and should be aware of the following minimum meal change times:

  • 24 hours before the new flight's departure time, if the new flight's departure time is sooner than the previous flight's;
  • 24 hours before the previous flight's departure time, if the new flight's departure time is later than the old flight's.

Refunds

Passengers can request refunds in case:

  • Vietnam Airlines change the flight time by more than 4 hours compared to the original scheduled time.
  • Passengers who ordered meals but were not served on the flight due to the fault of Vietnam Airlines. 

Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds. For more details, please refer our Frequently Asked Questions here.