Treat Yourself An Upgrade!
Upgrade Seats with Your Lotusmiles
Redeeming miles for service upgrade is a dedicated program for Lotusmiles members. Members can use miles to upgrade to a higher service class (Business or Premium Economy) via two forms of mile-for-upgrade redemption:
- Redeeming miles for upgrade at Vietnam Airlines' sales offices or branches.
- Redeeming miles for upgrade using Cash & Miles method at the airport.
Treat yourself a little bit using Lotusmiles!
Who Can Redeem Miles for Seat Upgrades?
- All Lotusmiles members can redeem miles for upgrade for themselves.
- Biological parents/adoptive parents/legal guardians (family account owners) will get awards for accounts of under-16-year-old children.
- Million Milers, Platinum, Gold, and Titanium members can redeem for upgrades for their relatives.
- Member accounts will be credited with the mileage according to the original purchase ticket.
Terms & Conditions
Redeeming miles for upgrade at Vietnam Airlines' sales offices/branches
Redeeming miles for upgrades at Vietnam Airlines' sales offices/branches applies to flights operated by Vietnam Airlines and codeshare flights numbered from VN2000 to VN2999 (all flights numbered VN). Applicable to tickets issued by Vietnam Airlines (Ticket numbers starting with 738....)
Redeeming miles for upgrades using Cash & Miles method at the airport
- Member can submit a service request between 08 hours and 01 hour before departure.
- Applicable to flights operated by Vietnam Airlines and Vasco (with flight numbered VN). Applicable to tickets issued by Vietnam Airlines (Ticket numbers starting with 738....)
- Applicable at 3 airports: Noi Bai (Hanoi), Da Nang and Tan Son Nhat (Ho Chi Minh City) on Vietnam domestic flights.
- Business Class baggage policy and Lotus Lounge access are not applicable/not included for upgraded tickets at the airport.
Use Terms of Upgraded Tickets
An upgraded ticket has the same terms as the originally purchased ticket.
How Many Miles Required For Seat Upgrade?
To learn more about the number of miles required, members refer to Upgrade Award Redemption Table or use the following feature.