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Voluntary ticket change
Only applicable to the tickets issued on/after April 18, 2024

VNA Support

With the "Voluntary ticket change" feature, passengers can proactively exchange tickets in the "Manage Booking" - "Post-sales help" - "Change flights" section on the website or "Manage Booking" - "Ancillary services" - "Automatic ticket change" on Vietnam Airlines app.

In some cases, passengers may not be able to change tickets by themselves, please send a ticket change request to Vietnam Airlines or contact our Customer Care center at 19001100 (calls in Vietnam) and (+84 24) 38320320 (calls from foreign countries).

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Learn more about Ticket change instructions on the website and Ticket change instructions on the app of Vietnam Airlines.

Frequently Asked Questions