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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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For force majeure circumstances and to safeguard passengers' safety, Vietnam Airlines must adjust departure times earlier or later than scheduled. The involuntary rebooking feature allows passengers to actively change flights to fit their schedules.
To rebook, passengers click on a link attached to the notification sent to the phone number or email address provided when purchasing the ticket. Passengers are allowed to rebook once each time Vietnam Airlines sends a notification. The time limit for passengers to rebook is 48 hours after receiving notification.
If there is no suitable flight, passengers may request a refund, which applies to tickets purchased on Vietnam Airlines' website/app and whose departure time is adjusted 4 hours earlier/later than scheduled.
For more details, passengers refer to the following sections:
• Involuntary rebooking conditions
• Involuntary rebook and refund instructions
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