Login to Your Lotusmiles Member Account

On Vietnam Airlines website, members visit the vietnamairlines.com home page, select the “Log-in” section at the top right corner, enter the member number/email/phone and password, and click “Log in”.

On Vietnam Airlines mobile app, find the toolbar at the bottom of the home page, select Lotusmiles, and choose to log in by member account, phone or email, enter your Lotusmiles member number, phone or email address, and password to log in to your account.

Đăng nhập tại khoản hôi viên trên APP VNA.

What's Included In Your Lotusmiles Member Account?

When logging into a Lotusmiles account, a member can perform the following operations:

Account Information:

  • View the card information including: Card number, card tier, bonus miles, qualifying miles, number of qualifying segments, and qualifying period;
  • Edit personal information;
  • Get awards (using miles);
  • Donate miles;
  • Submit a message/request to the program;
  • Mile purchase/transfer;
  • Other accounts/products, including: Co-Branded Cards, Family Account, purchase history, and LotuSociety program.

Activities Details: View flight and bonus mile details.

Claim Missing Miles: At least 7 days after completing a flight, and the account has not updated the accumulated miles, a member can access the account and submit a request for mile accumulation to the Lotusmiles Program to receive the corresponding bonus miles. Please remember to keep the flight ticket information to request mile accumulation.

Change Password: Update a new password for the account.

Mile Accumulation Calculator: Enter the airline, departure, destination, seat class, and departure date to see how many miles you can earn after the flight completion.

How To Reset Your Password

If you forget your Lotusmiles account password, you can easily reset it through Vietnam Airlines website or app. A link to create a new password will be sent to the email address you used to register your account. Please click on the link and follow the steps until completion.

For detailed instructions on how to reset your password, please refer to:

Frequently Asked Questions

Members requiring account-related assistance, please visit the Frequent Asked Questions section, select "Lotusmiles Program" - "My Account".