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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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We are sorry that the demands of passengers were not met due to the flight change. In order to choose a flight that fits your schedule, please click the link attached in the notification sent to your phone number or email registered when purchasing tickets, or fill in the following form:
Change Request Form
For more details about the relevant conditions, please refer to Involuntary Rebook section.
You can look up the flight schedule at the "Flight Status" feature on the Vietnam Airlines website or mobile app.
In addition to flights operated by Vietnam Airlines directly, you can look up the schedules of codeshare flights with Vietnam Airlines operated by Pacific Airlines and VASCO.
We are sorry that the new flight does not meet your expectation. To change to a more suitable schedule, please use the following options:
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