Online check-in

Online check-in is available on domestic and international flights operated by Vietnam Airlines Group including Vietnam Airlines, Pacific Airlines and Vasco.

How to check in online

Passengers with valid tickets and confirmed seats can check in their flights by accessing Check-in section on Vietnam Airlines’ website or mobile app. After completing online check-in procedures, passengers download their boarding pass as PDF or Passbook to their mobile phone and present boarding pass at the airport.

Refer to the online procedure steps on the website.

Online Check-in now

Check-in time

Passengers check in online for their flights from 24 hours to 1 hour before the scheduled departure time.

At airport

  • For domestic flights, passengers note the following information:
    • If not having checked baggage, passengers go directly to the security area, then present identification documents and boarding pass saved in the phone.
    • If having checked baggage, passengers go to the check-in counter at the airport, present identification documents and boarding pass saved in the phone to check in luggage.
  • For international flights to/from airports in Vietnam and foreign countries, whether having checked baggage or not, passengers are required to be at airport check-in counters to show other identification documents and have boarding passes printed out. Please be at our check-in counters before closing time.

Some notes when proceeding check-in

  • Online check-in is only accepted at certain domestic and international airports. Please find out more information at our List of Airports Where Online Check-in is allowed. In case passengers depart from the airport where online check-in is not supported, please check in at Vietnam Airlines' kiosk or at airport check-in counters.
  • Online check-in is not available for the following passengers:
    • Passengers requesting special services (for special meal services, online check-in is still supported);
    • Passengers traveling with children under the age of two;
    • Passengers traveling on flights operated by other airlines (except for airlines belonging to Vietnam Airlines Group including Vasco and Pacific Airlines).
  • Check-in can be proceeded each time for a maximum of 9 passengers. If a booking has more than 9 passengers, please check in online multiple times for passengers in the same booking reference.
  • If you have checked in online to pre-reserve your seat and would like to change your flight plan, you can cancel your check-in at Manage Booking or contact our Customer Care Center at phone number 19001100 or email onlinesupport@vietnamairlines.com.
  • If there are multiple e-tickets for the same itinerary in the same PNR, please check in at the airport.