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If passengers require any assistance, please contact us at a Vietnam Airlines branch office.
Vietnam Airlines JSC Headquarter 200 Nguyen Son Str., Long Bien Dist., Ha Noi City, Vietnam
Contact Center in Vietnam: open 24/7 Call within Vietnam: 1900 1100 Call from foreign countries to Vietnam: +84 24 38320320 Email: telesales@vietnamairlines.com
Lotusmiles Contact Center in Vietnam: open 24/7 Call within Vietnam: 1900 1800 Call from foreign countries to Vietnam: +84 24 38320320
Support for tickets purchased on the website: open 24/7 Call within Vietnam: 1900 1100 Call from foreign countries to Vietnam: +84 24 38320320 Email: onlinesupport@vietnamairlines.com
Vietnam airlines' branch offices
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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