General conditions

Ticket return period: At least before the departure date.

Refund time: Vietnam Airlines will refund the fare to the bank account that the passenger used to purchase the tickets within 15 business days of completing the ticket return procedures. Account credited time is determined by the card-issuing bank's regulations. To check refund information about your account’s refund, please contact the card-issuing bank directly.

After completing the flight ticket refund process on the Vietnam Airlines website/app, the system will email a ticket return confirmation to the registered email address.

Instructions for ticket return on the website

Passengers can refund tickets on the Vietnam Airlines website using the instructions below:

Step 1: Go to the website vietnamairlines.com. At the “Manage Booking”, select “Reservation Code/Ticket Number”. After entering the Reservation Code (PNR) and Last Name, click “Search”, and continue to select “Add Service”.

Step 2: On the “Manage Booking” screen, passengers scroll to the “Post-sales help” and select “Refund (cancel booking and refund)”.

The system will redirect to the Refund page. Here, passengers follow the steps as instructed.