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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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(1) Traveling in a stretcher or incubator (2) Due to mental disability, passengers are unable to comprehend or respond appropriately to safety instructions from carrier personnel; (3) Passengers with severe mobility impairment cannot physically assist in their own evacuation from the aircraft; or (4) Passengers with both severe hearing and vision impairment cannot communicate with our personnel and cannot assist in their own evacuation from the aircraft in case of emergency
In case of wishing to travel alone, passengers must inform us at least 48 hours prior to departure of how safely passengers travel.
In cases (2), (3) and (4), if we determine passengers must travel with a safety assistant, we will not charge for the safety assistant.