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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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To book online tickets, passengers access Book feature on Vietnam Airlines' website or mobile application.
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For more information about how to book online tickets, please refer to Guidance on booking tickets via website and Guidance on booking via mobile application.
You can book and purchase flight tickets for up to 9 people (excluding infant under 2 years of age) in a single transaction.
You can book and purchase tickets for infants under 2 years of age sharing their seat with an adult. The age of a child is calculated based on the departure date of each flight segment.
You may be asked to purchase a new ticket or be denied transport if the purchased ticket does not comply with the above regulation. Please find more details about the Special service for under 2-year-old infants.
Promo codes (also known as preferential codes or discount codes) of Vietnam Airlines are character sequences consisting of letters and numbers which offer cheaper fares when entered by customers upon searching for flights to purchase tickets. Promo code will be:
Please subscribe to the e-newsletter at the home page www.vietnamairlines.com to get the latest offer information from Vietnam Airlines.
No. The promo code should be entered when searching for flights or at the fare payment step. If you forget to enter a Promo Code, the normal fare will display instead.
Vietnam Airlines will not be responsible for any differences in ticket prices or fare conditions that arise when customers do not enter the Promo Code.
Please send your itinerary/ticket and travel document information to the online ticket help desk email at onlinesupport@vietnamairlines.com for assistance.
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