Helpdesk Center

Advance seat selection is not available for adult passengers traveling with under 2-year-old children. Your seat will be determined upon check-in at the airport because an under 2-year-old child needs to be arranged in a seat with an oxygen mask.

The Advance Seat Selection service applies to Vietnam Airlines operated flights only. 

For exit seats, for safety reasons, passengers who select exit seats must meet the following requirements:

• Between the age of 15 and 60.
• Physically healthy, non-pregnant, and not accompanied by passengers who require special assistance such as children, persons with movement difficulty, or carry special baggage like pets.
• Be able to hear, read and understand exit-related instructions in the guide and understand the crew member's requirements.
• Do not use an extension seat belt.
• There is no limitation affecting the performance of exit assistance functions.

Your booked seat is valid only for the selected flight. When you exchange a flight, you need to select a new seat. You can only change the seat at an equal or higher fee and pay the difference (if applicable).

You select seat by going to "Manage Booking" on Vietnam Airlines' website/mobile app to choose and purchase a new seat or contact your ticket seller. 

The purchased upgrade service is valid only for the selected flight. You will not get a refund for the service.

After exchanging your flight, you will get the milk tea on the new flight. 

To change the service, please contact Customer Care via email at onlinesupport@vietnamairlines.com and make sure that the minimum duration for the change is as follows:

• 24 hours before the departure of the new flight, if the departure time of the new flight is earlier than the old one;
• 24 hours before the departure of the old flight, if the departure time of the new flight is later than the old one.

The purchased milk tea is valid only for the selected flight. You will not get a refund for the service.

If passengers need to carry more baggage than the free baggage standards, the options are as follows:

1. Purchase up to 15 pieces of prepaid baggage at a preferential rate at least 3 hours before departure via the following channels:

• Website/mobile app during the booking process or in Manage Booking once passengers have their tickets;
• At Vietnam Airlines’ sales offices or agents.

Prepaid baggage is offered for flights operated by Vietnam Airlines and Pacific Airlines (except for flights operated by ATR 72) with Vietnam Airlines' tickets (738).

2. Purchase baggage when checking in at the airport.

You need to buy Prepaid Baggage with our special price on Vietnam Airlines website, mobile app, ticket offices or agents no later than 3 hours before the flight time. If not, you can purchase extra baggage at the airports.