Flights cancellation terms and conditions:

  • What is the flight cancellation? : Flight cancellation is the cancellation of 01 or more sectors in your itinerary. The tickets are kept for later use.
  • If you do not take a flight as planned, Change ticket or Refund ticket at least 3 hours prior to departure time of the ticketed flight to avoid the noshow fee.
  • Please be noted that the flight cancellation does not equal to Change ticket or Refund ticket

    Noshow fee is applied to passengers who noshow the flights and do not change or refund their tickets at least 3 hours prior to departure time of the ticketed flight.

  • The ancillaries if any are non-changeable/ non-refundable. Tickets with non-changeable/ non-refundable condition are not allowed to rebook/refund after you cancel your flights.
    Please see the fare conditions here .
  • If your flight sector has PVI travel insurance, please contact PVI Insurance Company via email bh.support@pvi.com.vn to request change / refund of insurance documents. Changes / refunds of insurance documents will be subject to the terms of the insurance package purchased.

How to rebook your flights:

  • After canceling your flights, you need to book flights or refund the ticket at least 03 hours before the departure time of the ticketed flight to avoid no-show fee.
  • To rebook your flights, send a rebook request to email onlinesupport@vietnamairlines.com