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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Marking and labelling of dangerous goods must comply with packing requirements specified in IATA DGR (chapter 7 - Marking and Labelling). Any package without proper marking and labelling in accordance with regulations shall not be accepted for transport.
English must be used to mark outside packages or overpacks of dangerous goods. In case of concerned States or Carriers are requested to mark other languages than English, but not more than two languages, in which English is mandatory requirement.
Dangerous goods hazard labels must be included description by English. In case any language other than English is requested to indicate on dangerous goods labels by concerned states or carriers, this requirement shall be applied. ULDs containing dangerous goods shall be ensured to be attached with ULD tag with sufficient descriptions of dangerous goods such as class, division, etc. in accordance with instructions of chapter 10.
In cargo acceptance areas, Vietnam Airlines assures to provide handling labels to meet requirements of cargo transport by air.