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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Packing is considered to be sufficient when the shipment can withstand normal handling, e.g. loading/unloading, loading/unloading ULD and warehouse handling.
Note: In accordance with Vietnam’s regulations, Vietnam Airlines only accepts to transport packages with maximum weight of 40kg on Vietnam Airlines’ flights when being loaded in bulk holds, or transported from/to/transit stations which are not well-equipped (cargo handling is performed by manual). In addition, regulations of concerning countries’ authorities shall be complied with (example: According to the labour law of Australia, the maximum weight of 01 package is not over 32kg for loading in bulk hold.