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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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All perishable shipments must be labeled with at least one "PERISHABLE" label in a visible position on each package.
Packages of perishable cargo must be appropriately labeled with a "THIS WAY UP” label. This is particularly important in the case of perishables classified as "Wet Cargo”. A printed/ stamped orientation sign on packages is accepted.
For vaccines and medical supplies, handling labels such as "FRAGILE", “THIS WAY UP” etc… must be attached.
When liquefied gases or dry ice are used as refrigerants with perishable cargo, the labeling and marking requirements of IATA Dangerous Goods Regulations must be complied with. The net weight of the dry ice must be marked on the outside of each package.
When loaded in a ULD, ULD tags must be endorsed with an applicable special handling code.
It is advisable for the shipper to mark all packages with the name, address and telephone number of the consignee and with any special information about the contents. It should be readily obvious whether a package contains “Frozen Seafood” or “Live Seafood” because entirely different handling will be required.