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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Packing and reinforcement must be secure and capable of maintaining the shipment in a totally leak-proof condition, in atmospheric pressure and withstanding temperature variations during flight.
All containers must be constructed of good quality waterproof materials and must be rigid enough to withstand any stacking levels.
Bags or sacks must be water resistant and made tight to prevent shifting of contents during transportation. Receptacles must always be securely closed to prevent loss of content.
Receptacles of liquids must not be entirely full. About 20 percent of the receptacle’s height must be left vacant to prevent leakage of contents from an increase of temperature during transportation.