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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Perishable cargo will not be accepted if the contents do not appear to be in good condition or if the packaging appears to be inadequate or if it is the opinion of accepting staff that shipments will not reach their destination in a satisfactory condition or will not be possible to be delivered to the consignee.
Perishable cargo will be accepted without responsibility on the part of the carrier for loss or damage due to changes in climate, temperature, altitude or other ordinary exposures.
Instructions of maximum acceptable duration of transport and of any special handling requirement must be shown on Shipper’s Letter of Instruction (SLI).
Perishable shipments which may exude liquids are classified as "Wet Cargo" and shall be in compliance with requirements of Vietnam Airlines Wet Cargo Regulations.
Perishable shipments will not be accepted if AWBs do not contain reasonable instructions or AWBs contain extremely specific conditions such as "Keep under refrigeration at all times" or "Maintain at below 5 degree Celsius", unless agreed by Vietnam Airlines.