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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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1. Dry Ice
When dry ice {Carbon Dioxide, solid) is used with perishable cargo, it must be packed so that the carbon dioxide gas can disperse and not build up within the receptacle or container.
If carrying a large volume of perishables packed with dry ice, total quantities of dry ice in all compartments must not exceed the limitation for each type of aircraft.
2. Liquefied gases
The use of liquefied gases in refrigerated form is often restricted, only associated with the carriage of human tissues, semen and living organs.
It should be noted that liquefied gases are classified as "Dangerous Goods" and their carriage is permitted only in accordance with the current IATA and Vietnam Airlines Dangerous Goods Regulations.
3. Wet ice
Wet cargo packing requirements must be complied with.. Wet ice must be put in polyethylene bags or other non-leaky bags, then packed in each package of perishables.
In case wet ice is inadequately put in polyethylene bags, packaging is required to hold water inside the packages.