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Vietnam Airlines provides LotusDeli milk tea (classic flavor, taro flavor and oolong flavor) in the form of pre-purchased meals for all flights departing from Hanoi and Ho Chi Minh City.
Please note that LotusDeli products are available on flights operated by Vietnam Airlines departing from Hanoi and Ho Chi Minh City. However, these products may be subject to import restrictions in certain countries. To ensure a smooth journey, please check the entry policies of your destination country.
We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.
Our paid meal service is provided at least 12 hours before departure time with the following methods:
Passengers can change the LotusDeli meal to another meal of equal or higher value than the paid meal.
Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request changes and should be aware of the following minimum meal change times:
Passengers can request refunds in case:
Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds. For more details, please refer to our Frequently Asked Questions here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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