Kiosk check-in

With kiosk check-in, passengers can actively select their seats, rapidly finish the self check-in process, and obtain their boarding pass.

How to check-in

Passengers can find Vietnam Airlines' check-in kiosks at the departure terminal (near check-in counters area) or ask airport staff for instructions at the terminal. Below are 5 steps to check in at the kiosk:

• Step 1: Select the language;
• Step 2: Enter the booking reference, e-ticket number, or frequent flyer number (if the passenger has provided the membership card number when booking);
• Step 3: Select the passenger to be checked in;
• Step 4: Choose a seat on the flight;
• Step 5: Select the number of checked baggage pieces (if any). In case the number of checked baggage pieces exceeds the free allowance, passengers need to purchase additional excess baggage. For more information, please refer to the Excess Baggage Purchase Guide at the kiosk;
• Step 6: Print boarding pass and baggage tag.

Passengers without checked baggages can go directly to immigration/security area after self-checking in. Please check in at the airport's check-in counter or drop-off counter if you have checked baggage.

Check-in time

For domestic flights, kiosk check-in is available between 24 hours and 45 minutes prior to departure, and between 24 hours and 60 minutes prior to departure for international flights.

Passengers are advised to prepare and bring all necessary documents for the entire journey.

Some notes when proceeding check-in