Benefits of booking air tickets online

Passengers booking air tickets on the Vietnam Airlines website or app will enjoy the following benefits.

Purchase tickets and ancillary services conveniently

Passengers can look up flight schedules and ticket pricing as long as they have an Internet-connected device. Not only are the booking and payment operations easy, but the option to purchase ancillary services and some special services are also integrated during the online ticket purchasing process or after ticket issuance.

In particular, passengers can also hold their seats for free up to 12 hours after booking (post-payment method).

Multiple payment methods

When booking tickets online, passengers can pay for air tickets and ancillary services in a variety of payment methods such as cards, scanning QR codes, Internet Banking, e-wallet, post-payment, etc. In particular, Lotusmiles members can combine Cash and Miles for payment.

Actively refund/exchange/cancel bookings

Passengers who have completed their booking and payment on the Vietnam Airlines website or app but are unable to take the flight can actively refund/exchange/cancel their bookings.

For more information, passengers can visit the following pages:

Accumulate Lotusmiles

Passengers log in to the Lotusmiles account during the process of online ticket to have the opportunity to accumulate miles as well as enjoy incentives and privilegdes for each member tier from Vietnam Airlines.

Other outstanding features

Passengers booking air tickets online will enjoy other outstanding features:

Instructions for booking Vietnam Airlines tickets online

To book tickets, passengers with a first and last name of two or more characters should refer to the following instructions:

For passengers with special names such as last name/first name with only one character, no first or last name, please contact the hotline 1900 1100 (call within Vietnam) or +84 24 38320320 (call from abroad) or Vietnam Airlines branch/ticket office for assistance.