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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines has entered the partnership with Vingroup to created benefits and bring a new trend in consumerism to Lotusmiles members. Lotusmiles members can enjoy services rendered by outlets under Vingroup network, such as Winmart, Winmart +, Vinmec, Vinschool, Vinpearl, Vinfast etc. and easily earn VinID points. Lotusmiles members can make conversions between VinID points and Lotusmiles miles at the following rates: • 100 VinID point = 3 Lotusmiles miles
The minimum redemption is 5,000 miles/transaction and the maximum is 100,000 miles per year.
Instructions on converting VinID points for Lotusmiles miles:
- Access VinID account via the app, select “Vietnam Airlines voucher”, select Lotusmiles miles and press “Redeem now” button.
- Press the “Confirm” button after checking the points and miles - Enter details of the mile recipient, including “Name, Lotusmiles card number” - Press the button “Confirm” to finish transaction.