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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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On each package must be marked as follows:
The identify cargo labels and special cargo labels must be affixed near the address of the shipper and consignee. The label must be filled out clearly in capital letters and numbers ensure not blurred, easy to read. The label must be tied to each package.
Requirements of cargo identification label as follows:
Cargo identification labels are provided by the Vietnam Airlines, however Vietnam Airlines may accept cargo identification labels provided by the customer if the contents match the contents of the Vietnam Airlines’ form. Which includes air waybill number 738 ...., airport of departure, airport of destination, airport of transit (if any), the total number of pieces and size of letters and numbers must be at least of the Vietnam Airlines’ form.
Shipper is responsible for showing sufficient details on labels.
Names and codes of cities and airports of destination and transfer shall be correctly shown.
At least one cargo identification label shall be stuck on each package.
Cargo identification labels of Vietnam Airlines issued two forms, first form is used for all cargo except express cargo, the second form is used for express cargo only.