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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is United States of America and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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1. Vulnerable cargo is not accepted in consolidation shipment unless the whole consolidation shipment is vulnerable cargo. However, vulnerable cargo with lithium batteries under Section II of PI 966, 967, 969 and 970 in accordance with IATA Dangerous Goods Regulation is accepted in consolidation.
2. In addition to transportation procedure for general cargo, Vulnerable Cargo Declaration is made in Vietnam Airlines’ form including the following information:
a) Commodities name;
b) Number of pieces;
c) Weight;
d) Packing description and condition.
3. In case Vulnerable cargo is classified as Dangerous Goods such as mobile phones, laptops and other equipment with lithium batteries, Shipper’s Declaration for Dangerous Goods (DGD) is required in accordance with Vietnam Airlines Dangerous Goods Regulations.